Free Delivery*

Product Safety Information

What is A C M S?

A C M S stands for the Approved Coal Merchants Federation Scheme Consumer Charter.
The charter is a guarantee of the standards and service to the consumer in the distribution of solid fuels.

Why use an Approved Coal Merchant?
The answer is simple all coal merchants who belong to the Approved Coal Merchants Scheme support and follow the Coal Trade Code.

What is the Coal Trade Code?
The Coal Trade Code began in 1962 as a joint venture between the National Coal Board and the wholesale and retail parts of the domestic coal trade. The Solid Fuel Association whose members include the major solid fuel producers/manufacturers and the distributive coal trade finance the scheme.

Why was it created?
The scheme was created so standards could be set for coal merchants and, in particular, a system could be developed to show their customers that they were keeping to these standards. The code is administered by a National Panel with an independent chairman.

What does this mean to you the customer?
When a coal merchant joins the Approved Coal Merchants Scheme, he has to give some important undertakings to his customer, and the scheme sees to it that he abides by the Coal Trade Code as follows:-

  • Supply good quality coal and smokeless fuel correctly described.
  • Ensure that packed fuels are marked with the maximum of information.
  • Ensure that staff have a good basic knowledge of the Retail Coal Trade.
  • Supply suitable fuels for particular appliances.
  • Investigate all customer complaints properly.
  • Display a detailed up to date price list.
  • Trade in a manner compatible with the good repute of the Retail Coal Trade.
  • Make customers aware of the danger of carbon monoxide poisoning from burning fossil fuels and how they can obtain information to protect themselves.

What happen if things go wrong?
They rarely do, but if you have a problem firstly contact ourselves as an Approved Coal Merchant we give our assurance that we will deal quickly and sympathetically to your query.

 


 

What is HETAS?

HETAS is the official body recognised by the government to approve solid fuel domestic heating appliances, fuels and services. Its work in approving products covers boilers, cookers, open fires, stoves and room heaters. It also lists in its official 2007 guide, factory made chimneys and carbon monoxide detectors and alarms suitable for use with solid fuel.

Using a HETAS registered installer ensures the following:-

  • All HETAS registered installers are trained and assessed as competent.
  • HETAS is the only competent person’s scheme specialising in solid fuels and wood biomass.

The HETAS scheme covers the range of installation work that the installer maybe involved with e.g. dry appliances, appliances with boilers, solid mineral, wood and wood biomass, relining of chimneys, hot water and heating systems.

HETAS provide technical and regulation support to our registrants.

HETAS publish lists of approved appliances, fuels and equipment to help you the consumer, installers and designers in choosing an installation to suit your individual needs whilst complying with regulations and safety standards.

In the rare event there are complaints about matters of safety or compliance with building regulations, consumers can make a complaint to HETAS and they will endeavour to help resolve the problem, working closely with all parties.

For further information on HETAS and the full guide to appliances, fuels and services please visit their website www.HETAS.co.uk

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Website Usage Terms and Conditions

1. Introduction

1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy and cookies policy.

2. Credit

2.1 This document was created using a template from SEQ Legal.

3. Copyright notice

3.1 Copyright (c) 2009-2018 G N Grosvenor Limited.
3.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4. Licence to use website

4.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website;
(e) use our website services by means of a web browser,
subject to the other provisions of these terms and conditions.
4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
4.6 Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
4.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5. Acceptable use

5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website;
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6. Registration and accounts

6.1 To be eligible for an account on our website under this Section 6, you must be resident or situated in the United Kingdom.
6.2 You may register for an account with our website by completing and submitting the account registration form on our website.
6.3 You must not allow any other person to use your account to access the website.
6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.5 You must not use any other person's account to access the website, unless you have that person's express permission to do so.

7. User login details

7.1 If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8. Cancellation and suspension of account

8.1 We may:
(a) suspend your account;
(b) cancel your account;
at any time in our sole discretion without notice or explanation.
8.2 You may cancel your account on our website using your account control panel on the website.

9. Your content: licence

9.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to reproduce, store and publish your content on and in relation to this website and any successor website.
9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

10. Your content: rules

10.1 You warrant and represent that your content will comply with these terms and conditions.
10.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.

11. Limited warranties

11.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
11.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
11.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

12. Limitations and exclusions of liability

12.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:
(a) are subject to Section 12.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
12.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
12.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
12.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
12.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
12.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
12.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

13. Breaches of these terms and conditions

13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
13.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

14. Variation

14.1 We may revise these terms and conditions from time to time.
14.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
14.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

15. Assignment

15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

16. Severability

16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

17. Third party rights

17.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
17.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

18. Entire agreement

18.1 Subject to Section 12.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

19. Law and jurisdiction

19.1 These terms and conditions shall be governed by and construed in accordance with English law.
19.2 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

20. Statutory and regulatory disclosures

20.1 Our VAT number is 333 9746 34.

21. Our details

21.1 We are registered in England and Wales under registration number 01418267, and our registered office is at Purbrook Road, East Park, Wolverhampton, West Midlands, WV1 2EJ
21.2 Our principal place of business is at Cheap Coal Company, Sutherland Avenue, Wolverhampton WV2 2JH
21.3 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(c) by email, using the email address published on our website.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

1.5 In this policy, "we", "us" and "our" refer to G N Grosvenor Limited. For more information about us, see Section 13.

1.6 Depending on the information we have obtained when you complete forms creating an account, ordering, enquiring about products, job applications, etc. will all differ depending on what we are requesting you to fill in or you are requesting to find out.
We may collect the following information about you:
1.6.1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
1.6.2. Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
1.6.3. Information that you provide to us for the purpose of registering with us;
1.6.4. Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
1.6.5. Any other information that you choose to send to us.
1.6.6. We may obtain information when you complete payment details when purchasing our products over the phone, in person or online.
1.6.7. Obtained through surveys
1.6.8. Reporting a problem with the website
1.6.9. Making a complaint about a product.

1.7 We may request you provide sensitive personal data from time to time, in this case you will be told as to why this information is required and how it will be used.

2. Credit

2.1 This document was created using a template from SEQ Legal.

3. How we use your personal data

3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.

3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

3.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

3.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent.

3.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

3.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.

3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.8 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent.

3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.11 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.13 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.14 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.15 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.16 Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 We may disclose your personal data to the following suppliers or subcontractors insofar as reasonably necessary for maintaining our websites, website hosting, email mailboxes, website usage analysis:
IC360 Limited - Website development - www.ic360.com
StatCounter - Website usage stats - www.statcounter.com
Cookie Script - Cookie consent tracking - www.cookie-script.com

4.4 Financial transactions relating to our website and services are handled by our payment services providers, Worldpay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at:
https://www.worldpay.com/uk/worldpay-privacy-notice

4.5 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.3 The hosting facilities for our website are situated in United Kingdom.

5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:
(a) “Order” data will be retained on the web server for a minimum period of 12 months following the “Order” date, and for a maximum period of 24 months following the “Order” date.
(b) “Order” data will be retained on file in our offices for a minimum period of 6 years following the “Order” date, to comply with our Accounting and VAT responsibilities.
(c) “Customer Accounts” and their associated data will be retained on the web server indefinitely, until account closure is requested by the Customer – or we deem the account to be out-of-use.
(d) Your contact details will be retained on the web server for a minimum period of 12 months following your “Enquiry” date, and for a maximum period of 24 months following.
(e) Your contact details will be retained on file in our offices for a minimum period of 12 months following your “Enquiry” date, and for a maximum period of 24 months following.

6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of “Enquiry” data will be determined based on whether this is still required by us for 'customer service' reasons.

6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of changes to this policy by email.

8. Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting https://www.fuels4u.com/default/customer/account/ when logged-in to our website.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by written notice to us.

13. Our details

13.1 This website is owned and operated by G N Grosvenor Limited.

13.2 We are registered in England and Wales under registration number 01418267, and our registered office is at Purbrook Road, East Park, Wolverhampton, West Midlands, WV1 2EJ

13.3 Our principal place of business is at Cheap Coal Company, Sutherland Avenue, Wolverhampton WV2 2JH

13.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(c) by email, using the email address published on our website.

14. Data protection officer

14.1 Our data protection officer's contact details are: Brittany Grosvenor for G N Grosvenor Limited. Please contact sales@cheap-coal.co.uk

14.2 Our ICO registration number is ZA388706

15. More information

15.1 If you have any questions about our about the way we handle your data, you want to amend or remove your data, you may contact us by email (to sales@cheap-coal.co.uk) or by post to (Cheap Coal Company, Sutherland Avenue, Wolverhampton WV2 2JH).

15.2 Or you have the right to contact direct The Data Protection Supervisory Authority in the UK is the Information commissioners office through their website found here: www.ico.org.uk

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Cookies Policy

1.1 Our website uses cookies.
1.2 Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2. Credit

2.1 This document was created using a template from SEQ Legal.

3. About cookies

3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

4. Cookies we use

4.1 We use cookies for the following purposes:
(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;
(b) status - we use cookies to help us to determine if you are logged into our website;
(c) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;
(d) personalisation - we use cookies to store information about your preferences and to personalise our website for you;
(e) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(g) analysis - we use cookies to help us to analyse the use and performance of our website and services;
(h) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

5. Cookies used by our service providers

5.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
5.2 We use StatCounter to analyse the use of our website. StatCounter gather information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.
StatCounter's privacy policy is available at: http://statcounter.com/about/legal/
5.3 We use Cookie-Script.com to control our Cookie settings. This service uses cookies for monitoring and controlling how our website cookies are used. You can view the privacy policy of this service provider at:
https://cookie-script.com/privacy-policy-and-disclaimer.html

6. Managing cookies

6.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
6.2 Blocking all cookies will have a negative impact upon the usability of many websites.
6.3 If you block cookies, you will not be able to use all the features on our website.

8. Our details

8.1 This website is owned and operated by G N Grosvenor Limited.
8.2 We are registered in England and Wales under registration number 01418267, and our registered office is at Purbrook Road, East Park, Wolverhampton, West Midlands, WV1 2EJ
8.3 Our principal place of business is at Cheap Coal Company, Sutherland Avenue, Wolverhampton WV2 2JH
8.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(c) by email, using the email address published on our website.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Returns Policy

1. If the Buyer has cause to lodge a complaint of the quality of the Goods delivered by the Company, details of such complaint must be received in writing at the Company’s office within 3 days of the Goods being delivered in order that the complaint can receive attention. Outside of this arrangement the Buyer will not be entitled to receive recompense from the Company should the complaint subsequently contain any substance.

2. Any goods returned must be in a saleable condition and unopened within the original packaging/containers. Any goods returned must be made with the prior written agreement of the Company.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Cheap Coal Terms & Conditions of Sale

These conditions apply to the sale and delivery of any Products (‘the Goods’) by Cheap Coal (‘the Company) to a purchaser (‘the Buyer’) unless they are inconsistent with any other express terms of agreement made between the Seller and the Buyer in writing before the Products are delivered.

The following conditions of sale do not imply a credit account ongoing credit will not be granted.

  1. Offer of Acceptance
    1. The placing of an order (whether orally or in writing) and whether or not based on a quotation from the Company, shall be deemed to be subject to the Terms and Conditions herein contained, and these Terms and Conditions shall be applied to the order and to any contract resulting from the acceptance thereof to the exclusion of any other provision contained in any other document issued by either the Buyer or the Company. In particular, but without prejudice to the generality of the foregoing contained in any order sent by the Buyer.
    2. Any modifications or amendments of these Terms and Conditions shall not be binding upon the Company unless otherwise stipulated herein, or agreed on behalf of the Company by duly authorised individual.
    3. The Company reserves the right to accept or reject, in whole or in part, orders received by it from any person employ by the Buyer.
  2. Delivery
    1. Any delivery dates and times given are estimates only and any delay in delivery shall not give the Buyer the right to repudiate the contract or to reject the Goods in question. The Company does not accept any liability for any loss or damage resulting from delay in delivery, or failure to deliver whether or not caused by circumstances within its own control.
    2. Delivery of and risk in the Goods shall be deemed to have been taken place by the physical delivery or discharge passing through the hose connection of the storage tank container or as the transfer of the Goods to the Buyer at his Company address or premises, or the physical delivery of the Goods to the Buyer’s haulier or to an independent haulier employed by the Buyer for the carriage of the Goods in question.
    3. Signature of any delivery by any agent, employee or representative of the Buyer or by any independent haulier shall be conclusive proof of the delivery or by the Company or its Agent, Haulier carrying out the delivery in accordance with specific instructions given in writing by the Buyer.
    4. Where the Company delivers in bulk or bulk container the Buyer has the responsibility of ensuring safe access, safe and suitable storage fully complying with all aspects and regulations made by H.M. Government or other acknowledged authority and that all receiving storage facilities will accommodate the full quantity ordered and where necessary produce the required certification relating to the storage of motor spirit if applicable or any other regulations relating to the Goods delivered and that all health and safety regulations and requirement laid down by H.M. Government or other acknowledged authority are fully complied with at the point of delivery whether in the passing, storage and handling of Goods. The Company cannot accept any responsibilities for the health and safety of the Buyer or his/hers representatives mounting the Company’s vehicles for whatever reason or purpose.
    5. Except when within a written guarantee is given by the Company, at any time or date for the delivery is an estimate only and shall not be of the essence. Claims for non-delivery or damage will only be accepted if received in writing within 3 days of date of delivery or of damage.
    6. Damage caused due to inadequate site access and or the lack of proper facilities shall be at the risk of the Buyer.
  3. Quantity, Weights & Measure
    1. The quantity of all consignments shall be ascertained by or on behalf of the Company and be notified to the Buyer on a delivery or advice note. Such quantity shall be conclusive unless any irregularity in the measuring or in the notification is proved.
    2. The quantity of all bulk deliveries are sold on the basis of the weight or measurement on the Company’s measuring devices and the Company cannot accept any responsibility whatsoever for discrepancies in the Buyers storage facility, tanks, dip sticks or other measuring devices.
    3. Details of any quantity deficiency subsequently evidenced by the Buyer must be notified to the Company within 24 hours of the delivery.
  4. Transfer of Property
    1. The property in the Goods shall not pass to the Buyer and legal beneficial ownership of the Goods shall remain with the Company unless and until the Company has received payment in full for the Goods in question (each being considered as a whole).
    2. The Buyer holding such Goods as bailee and storing the same separately or prior re-sale in which case the Company’s beneficial entitlement shall attach to the proceeds of the re-sale or to the claim for such proceeds.
    3. The Buyer at all time shall hold such proceeds of sale as trustees for the Company.
    4. In the event of recovery of Goods being necessary, the Company shall be entitled to enter any premises where these Goods are stored or believed to be stored.
  5. Risk & Insurance
    1. The Company shall not be liable in respect of any claim arising out of any loss or damage caused to any person or property by the use of the Goods supplied.
  6. Payment Terms
    1. Payment of the Goods is expected to be made in accordance with terms agreed by the Company. A Buyer in subsequent breach of these terms can be charged interest at the rate of 2% per month without prejudice to the Company’s rights of recovery.
    2. The Buyer shall not be entitled to make any offsets against sums due to the Company or withhold payment in respect of any counterclaim without the express written permission of the Company.
  7. VAT/Duty
    1. All prices quoted are inclusive of Value Added Tax ruling at the time of supply.
    2. All prices relating to the supply of Hydrocarbon Fuels and or Goods shall include Excise Duty at the rate in force at the time of supply. All variations in duty (or any other Government taxation’s) is for the Buyer’s account as levied from time to time.
  8. Force Majeure
    1. If the Company is prevented or delayed (directly or indirectly) from making a delivery of the Goods or any part thereof on the agreed date of delivery or from otherwise performing the contract or any part thereof by reason of act(s) of God, war, riot(s), lock-out(s), trade dispute(s), fire(s), break-down, interruption of transport, Government action, delay in delivery to the Company of any Goods or materials or by any cause whatsoever (whether or not of like nature to those specified above) outside its control, it shall be under no liability to the Buyer and shall be entitled without any liability to extend the time or times for delivery or otherwise performing the contract or any part thereof by period equivalent to that during which such delivery or installation or performance has been prevented by any of the restrictions herein before referred to.
  9. Returns, Quality Complaints
    1. If the Buyer has cause to lodge a complaint of the quality of the Goods delivered by the Company, details of such complaint must be received in writing at the Company’s office within 3 days of the Goods being delivered in order that the complaint can receive attention. Outside of this arrangement the Buyer will not be entitled to receive recompense from the Company should the complaint subsequently contain any substance.
    2. Any goods returned must be in a saleable condition and unopened within the original packaging/containers. Any goods returned must be made with the prior written agreement of the Company.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Sitemap

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Useful Resources

HETAS
www.hetas.co.uk

Approved Coal Merchants Federation
www.coalmerchants.co.uk

Calor
www.calor.co.uk

Forest Stewardship Council
www.FSC.org

Institute of Chimney Sweeps
www.institutechimneysweeps.co.uk

Guild of Master Chimney Sweeps
www.guildofmasterchimneysweeps.co.uk

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Latest Product News and Offers

Find out about our latest products, special offers and other relevant news in occasional Email Newsletters from Cheap Coal.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Contact Cheap Coal

Please make all enquiries through the Enquiry Form or to the email address below.

Email sales@cheap-coal.co.uk

 

Company Details

Cheap Coal Company
Sutherland Avenue
Wolverhampton
WV2 2JH

VAT No. 333 9746 34

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

About Cheap Coal

Cheap Coal Company is a distributor of solid fuels and associated products in the United Kingdom, delivering their product to Customers nationwide.

Our strategically placed members and distributors are placed across the whole of the United Kingdom and our service is second to none.

Now we are bringing our vast expertise, product knowledge and excellent customer service to you the consumer. By designing our website we strive to achieve the following:-

  • To make online ordering simple and easy to use.
  • To provide comprehensive details on all our solid fuels and associated products. How to use them and what alternatives there are available; please see our guide on solid and smokeless fuels.
  • To make online ordering secure.
  • To deliver all your products promptly direct to your door.

As member of the Approved Coal Merchants Scheme we abide by the Coal Trade Code, please see information on this is our product safety section.

If you have any ideas on how we can enhance our website or how we can improve our services. Please use our Contact Form for your suggestions.

 

Competition Statement

GN Grosvenor Ltd has a long tradition of establishing and complying with high standards of business behaviour, standards which often exceed the applicable laws and regulations of those countries in which it operates. It has been and will continue to be the policy of GN Grosvenor Ltd to comply with all applicable laws.

In the complex area of competition law, the Board of Directors of GN Grosvenor Ltd has issued a Compliance Policy and Manual to help GN Grosvenor Ltd personnel understand and comply with UK and EU competition laws. The Board of Directors and all employees of GN Grosvenor Ltd share a commitment and a responsibility to compete fairly and honestly on the basis of price, quality and service, and in full compliance with competition law and with GN Grosvenor Ltd’s competition policy.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Latest News

Find out more about everything happening at Cheap Coal and the coal & logs industry.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Frequently Asked Questions

A Guide to Solid Fuel

From Cheap Coal you are able to buy a complete range of Coals, Woods and manufactured Solid Fuels to suit all your heating requirements.

Today’s modern solid fuel appliances are easy to use and simple to control the heat output of most appliances can be quickly pre-set to the desired temperature and left alone.

Our Cheap Coal solid fuel guide ensures each product provides full details of the fuel and its recommended uses. For your convenience most of our fuel range is sold in either 20kg or 25kg pre-packed bags. As part of our continued commitment to helping the environment we also offer a complete range of smokeless fuels for use in “Smoke Controlled Areas”.

Please contact your local authority to clarify if your home is situated in a smoke free zone before ordering your products.

Whether your requirements are for smokeless or traditional fuels here at Cheap Coal we have the right product to suit your needs.

When purchasing your solid fuel, The Solid Fuel Association recommends you always buy from a member of the Approved Coal Merchants Scheme. As members we are trained and committed to serving our customers and abide by the Coal Trade Code.


 

A Guide of Smokeless Fuels

Smokeless fuel is a type of solid fuel that does not produce any smoke when burned. This makes smokeless fuel suitable for use in smoke free zones such as London and other major cities where the Clean Air Act is in force.

There are many type of smokeless fuel e.g. Blaze, Homefire, Newflame, Supertherm plus many more.

Anthracite coal is a naturally occurring Smokeless fuel.

Smokeless fuels can be burnt in a wide range of open fires and appliances including room heaters, Multi -purpose stoves, cookers and free standing boilers. Many of these appliances are multi fuel, which means that both wood and solid fuel can be burnt on them.

Smokeless fuels are cleaner and easier to use than house coal. In areas covered by the Clean Air Act, such as London, Smokeless fuels may be the only option available to homeowners who want to enjoy he warmth and cosiness of an open fire.

Each type of smokeless fuel has its own set of characteristics but generally speaking these products give off up to a third more heat than house coal and last longer too, making a bag of smokeless fuel a more economical and efficient form of heating.

Smokeless fuels are kinder to the environment than other winter fuel products as they release fewer carbon emissions than house coal. They are also cleaner in your fireplace and leave little residual unburned fuel.

Whether you are heating a single room or a complete house with an open fire, multi fuel stove or room heater of even fuelling a cooker, Cheap Coal has the right smokeless fuel for your needs, each providing as much heat and as little waste to the environment.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

Delivery

We will endeavour to deliver your solid fuel order within 7 working days unless otherwise stated. If delivery is likely to be more than 7 working days, we will ring you and advise you of a delivery date.

We deliver to 80% of the UK mainland properties. If we cannot deliver to your property for whatever reason, we will notify you and give you a full refund. Typically we deliver to mainland England and Wales.

We now send SOME of our orders using a THIRD-PARTY pallet haulage company. These specific deliveries are ONLY made to the kerb-side hard-surfaced driveway at the front of your property on pallets.

Deliveries are all day weekdays.

PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT HOW YOUR ORDER WILL BE DELIVERED.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.

How To Buy

Minimum order value applies on all solid fuel and related items apply.

Prices shown include VAT and delivery and are in British Pounds Sterling (GBP). All payments are to be made in advance of delivery by debit or credit card.

Orders supplied are subject to your responsibilities in understanding and complying with the Clean Air Act.

  • All products are subject to availability.
  • All sizes are approximate.
  • All accessories shown are not included unless otherwise stated.
  • Packaging may vary to that shown.

Also, please see our Conditions of Sale.

 

Returns

If you are not satisfied with your purchase, contact us within 14 days of delivery for a full refund. Products should be returned in their original packaging and condition.

 

Please Note

Cheap Coal reserve the right to amend prices or withdraw products without prior notice.

Advice - Information pages on our website are provided with good intent. Please be aware that whilst all claims are made to the best of our knowledge, some maybe unsubstantiated. Before acting on the information we supply, we always recommend that you make your decisions after acquiring information from a wider range of expert sources.

Enquiry

We will not pass your details on to 3rd parties for marketing purposes. Please see our Privacy Policy.